Are my customer actually satisfied ?

You can’t improve what you don’t measure. Get survey templates, tools, and resources to start understanding the racial equity dynamics in your organization.

How to measure NPS By QDegrees
Capture Net Promoter Score (NPS)

Capture Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Service Satisfaction (CSS), Retention Rate, Churn Rate, Conversion Rate, and Customer Lifetime Value, or Develop your own KPIs